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Top story: FCA investigating Lloyds over mortgage arrears

The Financial Conduct Authority (FCA) is investigating Lloyds Banking Group’s handling of mortgage arrears, the bank has revealed for the first time today. Read full story

 

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FCA’s credit card market study: Customers to choose repayment amounts

Credit card firms may have to encourage customers to choose their own repayment amounts, rather than instruct them to make minimum payments, under a package of seismic proposals unveiled today by the regulator. Read full story

Shortlist revealed for TRI Awards 2016

Insolvencynews.com can today reveal the full shortlist for the 2016 Turnaround, Restructuring and Insolvency (TRI) Awards, sponsored by Capa, as the rebranded scheme returns for its ninth year. Read full story

FCA makes pledge to improve authorisation process

The Financial Conduct Authority (FCA) has launched a five-step plan to improve how it communicates with companies undergoing the full authorisation process. Read full story

89 debt management firms in limbo over FCA authorisation

A total of 89 commercial debt management firms are still waiting to find out if they will be given full authorisation from the Financial Conduct Authority (FCA). Read full story

Government and councils have “most unfair” debt collection practices

Government departments, local authorities and bailiffs are among the most unfair when it comes to the treatment of people in problem debt, according to a new report from StepChange Debt Charity. Read full story

Mastercard faces £19bn claim over card charges

MasterCard is facing a multi-billion pound damages claim that could reach £19 billion for imposing allegedly illegal card charges that were ultimately borne by UK consumers. Read full story

Defaulters starting to repay deserve a better deal

The consumer credit industry needs to do more to recognise customers’ efforts to rehabilitate their finances, according to a new report. Read full story

Industry news

Research revealed, new stats, and massive boasting

Good afternoon, and welcome to the car finance newsletter. Sorry for the delay since my last note – apart from the small matter of the UK’s political landscape collapsing faster than Top Gear’s viewing figures, I was waiting for some of the followup work from the car finance conference to come together. Now, however, it’s all ready – and I reckon it’s worth the wait.

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Litigation funders given opportunity to shine at TRI

Organisers of the Turnaround, Restructuring and Insolvency (TRI) Awards have created a new category for litigation funders in the rebranded scheme, due to popular demand. The new category, Insolvency Litigation Funder of the Year, was created in response to a rise in claims being presented for third party litigation funding across the profession.

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Product evolution, market disruption

Car Finance has become a powerhouses in UK financial services, growing to an unprecedented market size. Yet for all its momentum, it faces an uncertain future. Besides Brexit, changes to the way consumers approach vehicle purchase –even the concept of mobility – are presenting finance houses with challenges and opportunities.

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Five reasons to enter the Utilities & Telecoms Awards this week

The utilities and telecoms brightest and best are lining up for the sixth year of the Utilities & Telecoms Awards as the deadline for entries approaches.

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CCS Awards 10th anniversary – time to get your act together

Roll up, roll up - entries are now open for the Collections & Customer Service Awards, celebrating its 10th anniversary this year. The ceremony will take place on 24 November 2016, and returns once again to the iconic Midland Hotel, Manchester.

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Farewell, I&R Awards...

Insolvency News has relaunched its flagship event for the insolvency sector, in time for its ninth anniversary outing this year. The event, to be held on 18th October at the Hilton, Park Lane, will now take place under the banner of...

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Collections and Customer Service Awards

Categories Sponsor Book Entry Process

The Collections and Customer Service Awards returns for its 10th year to recognise the outstanding achievements of the profession.

The Awards have been refreshed. Not only have do they have a new look but 2016 sees the introduction of 11 new categories to reflect the critical work that is now prevalent across the profession. We also welcome back the 10 favourite categories this year, meaning you are well and truly spoilt for choice.

Entry deadline: 19 August 2016

The awards are renowned in the industry for their prestige and accolade and are the place to go to raise your profile. Want to find out more? Click on the buttons above for further details and follow us on social media for regular industry news updates.

Want to find out more? Click on the buttons above for further details and follow us on social media for regular industry news updates

Collections and Customer Service Awards Entry Countdown

 
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Blog
How can we increase visibility and transparency in debt sale?

How can we increase visibility and transparency in debt sale?

Nick Ollard, head of debt sale at TDX Group, looks at post debt sale reporting and customer level selling

Directors’ conduct reports: Changes you need to know

Directors’ conduct reports: Changes you need to know

Charlotte Møller, partner, and Estelle Victory, associate, at Reed Smith explain how legislation changes have affected the reviews of directors' conduct, when companies go bust

Vulnerable customers – ensuring the delivery of fair outcomes

Vulnerable customers – ensuring the delivery of fair outcomes

Stephen Humphreys, head of propositions at Huntswood, explains how the consultancy adapted the FCA’s identified customer needs into 10 measurable outcomes

The future of high court enforcement

The future of high court enforcement

Michael Jackson, director of high court services at Marston Holdings, unravels the different measures for court reforms

The unspeakable truth

The unspeakable truth

In his weekly car finance blog, Fred Crawley tackles the brutal truth about direct lending.

How complaint management defines future success

How complaint management defines future success

Adam Thornber, managing director at Bridgeforce, explains the importance of understanding complaint trends

SIP 16: no easy answers!

SIP 16: no easy answers!

Unfortunately for creditors, involvement in insolvency transactions may only serve to put them in a worse position as time and publicity erode value, writes Graham Lane of Willkie Farr & Gallagher (UK) LLP.

A double-edged sword

A double-edged sword

While many do not think of insurers as credit providers, writes Equifax’s Jake Ranson, they very much are – and this brings with it opportunities as well as challenges.

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