Christopher Fitch is a Research Fellow at the University of Bristol and Vulnerability Lead at the Money Advice Trust. Since 2007, he has led a programme of award-winning guidance, research, training, and intervention on vulnerability (www.moneyadvicetrust.org/vulnerability | www.pfrc.bristol.ac.uk). This has involved improving practice in more than 300 firms, with 30,000 staff, and right across the financial and essential service sectors.
‘Gambling blockers’ on customers’ accounts have won plaudits for some financial services firms. But, as the Money Advice Trust’s vulnerability lead consultant Chris Fitch notes, not all blockers are created equally
Although a new version of the Debt and Mental Health Evidence Form launches in October, firms need to recognise that medical evidence can also be found in other guises, says Chris Fitch
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