Winners will be announced 12 November
Joint categories Financial Services Award categories U&T Award categories
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Joint Categories
Who should enter?
As opposed to a frontline agent, this category is for managers, senior managers, directors, divisional heads, c-suite executives, or any other business leaders, working for any of the following: Creditors in the utilities and telecoms sector, financial services sector or public sector, DCAs, debt purchasers, BPOs and third-party servicers.
This individual must have led either an initiative, set of initiatives, programmes, policy or process changes, a team or set of teams, with a specific focus on supporting vulnerable customers.
This will be a joint category across both the U&T Awards and CCS Awards.
Who should enter?
Any team tasked with supporting vulnerable customers, that works for any of the following organisations: Creditors in the utilities or telecoms sectors, or debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
This will be a joint category across both the U&T Awards and CCS Awards.
Who should enter?
Those who work in financial services firms, local authorities, central government departments or agencies, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms, with less than five years’ industry service.
Financial Services Award Categories
Who should enter?
An individual customer service/collections agent working for any of the following: Financial services firms, local authorities, central government departments or agencies, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
Agents working for an energy, water or telecoms company cannot enter this category.
Who should enter?
Any UK creditor or supplier, operating in either the financial services sector or public sector, which has made a step change in its existing procedures, operations and/or technology within their collections/customer services function, with demonstrable benefits for their organisation.
Who should enter?
Financial services firms, local authorities, central government departments or agencies, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
Who should enter?
Financial services firms, local authorities, central government departments or agencies, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
Who should enter?
Financial services firms, local authorities, central government departments and government agencies, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
Energy, water or telecoms companies cannot enter this category.
Who should enter?
This award is for BPO providers, debt collection/purchase businesses, plus all other types of businesses and organisations working with, or providing services to either debt purchasers or creditors, in the financial services and/or public sectors. Public sector here refers to both local and central government.
Debt advice bodies and publicly-funded organisations may also apply. Joint submissions are encouraged from third party partners and creditor organisations, to demonstrate how the firms have been working together to enhance business performance, reach satisfactory conclusions for all parties and enhance the customer journey.
Who should enter?
Law firms with a strong or predominant focus on collections or litigation activity, legal divisions/companies within debt purchasers, legal divisions/companies owned by outsourcing companies, legal teams working within BPO businesses, legal teams and practitioners working within creditor organisations.
Who should enter?
Collections teams from any of the following:
- A government department, authority or agency such as HMRC, DWP, Cabinet Office, Treasury, Border Agency, Insolvency Service.
- A local authority.
- Government-founded organisations such as UKAR and Student Loans Company.
- A joint venture between a private company and a government department/agency, such as Indesser.
- A private company whose team specialises in local authority, central government or government agency collections.
The winning entry will: Demonstrate how the team has achieved exemplary performance, both in achievement of KPIs, cash collections, conduct standards and genuine teamwork.
Who should enter?
Technology and data services providers of all kinds, operating in either the financial services sector or public sector, who are serving the collections function. Companies have the option of sending a joint entry with the user of their technology. The company that created and provides the technology, along with the company deploying it, will both be named as joint entrants should the entry make it to the shortlist. Creditors in the financial services space may nominate a provider.
Who should enter?
Any creditor in the financial services space, or any debt purchaser, DCA, law firm, or credit reference agency, using technology to improve customer service in the collections and recoveries field, in the financial services or public sectors. Alternatively, any combination of a technology user and supplier can submit a joint entry.
Technology can be viewed for this category in its broadest description – which can also include software applications and business methods. Examples will be needed as to how the technology has benefited the business operations or its service customers.
Who should enter?
Creditors in the financial services or public sectors, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms. Joint entries will be accepted from any of these companies and one of its service providers.
Utility or telecoms providers cannot enter this category.
Who should enter?
Any team tasked with supporting vulnerable customers, that works for any of the following organisations: Creditors in the financial services or public sectors, or debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
Utility or telecoms providers cannot enter this category.
Who should enter?
Organisations that provide free or fee-charging debt advice, or personal debt solutions such as IVAs, debt management plans, bankruptcies, protected trust deeds, debt relief orders and the debt arrangement scheme in Scotland.
Who should enter?
Any company purchasing, investing or co-investing in portfolios of consumer or commercial debt, in the financial services sector.
Who should enter?
Trade bodies, academic institutions, debt advice providers, consultancies, accountancy and professional services firms, law firms, banks and other financial services firms, debt collection agencies, debt purchasers, BPOs & third party administrators, judicial services & enforcement providers.
Utility or telecoms providers, or firms providing training only to these sectors, cannot enter this category.
Who should enter?
Any creditor or lender in the financial services, utilities or telecoms space, or if applicable, the public sector, that has sold portfolios or a single portfolio of performing or non-performing debt, comprising of consumer and/or commercial debt, in 2022/2023.
Who should enter?
Any company, either creditor or otherwise, considering itself a part of the collections industry, which is active in the financial services or public sectors. Public sector here refers to local and central government.
Energy, water or telecoms companies cannot enter this category.
Who should enter?
Any creditor in the financial services sector or public sector, or any debt purchaser, DCA, BPO, law firm, credit reference agency, or any other service provider working for creditors in the public sector or financial services, where the service relates to collections.
Who should enter?
Any UK creditor or supplier, operating in either the financial services sector or public sector, which has made a step change in its existing procedures, operations and/or technology within their collections/customer services function, with demonstrable benefits for their organisation.
U&T Awards Categories
Who should enter?
An individual customer service/collections agent working for any of the following: energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third-party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
NOTE: A single, named individual should be indicated as the nominee by the organisation providing the entry. They must work as frontline staff in a contact centre.
Who should enter?
Any UK creditor or supplier, operating in either the financial services sector or public sector, which has made a step change in its existing procedures, operations and/or technology within their collections/customer services function, with demonstrable benefits for their organisation.
Who should enter?
Energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
Who should enter?
This award is for BPO providers, debt collection/purchase businesses, plus all other types of businesses and organisations working with, or providing services to either debt purchasers or creditors, in the financial services and/or public sectors. Public sector here refers to both local and central government.
Debt advice bodies and publicly-funded organisations may also apply. Joint submissions are encouraged from third party partners and creditor organisations, to demonstrate how the firms have been working together to enhance business performance, reach satisfactory conclusions for all parties and enhance the customer journey.
Who should enter?
Technology and data services providers of all kinds, operating in either the utilities or telecoms marketplace, who are serving the collections function. Companies have the option of sending a joint entry with the user of their technology. The company that created and provides the technology, along with the company deploying it, will both be named as joint entrants should the entry make it to the shortlist.
Who should enter?
Any creditor in the utilities or telecoms sectors, or any debt purchaser, DCA, law firm, or credit reference agency, using technology to improve customer service in the collections and recoveries field, in utilities or telecoms sectors. Alternatively, any combination of a technology user and supplier can submit a joint entry.
Technology can be viewed for this category in its broadest description – which can also include software applications and business methods. Examples will be needed as to how the technology has benefited the business operations or its service customers.
Who should enter?
Energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
Who should enter?
Creditors in the utilities or telecoms sector, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms. Joint entries will be accepted from any of these companies and one of its service providers.
Who should enter?
Any team tasked with supporting vulnerable customers, that works for any of the following organisations: Creditors in the utilities or telecoms sectors, or debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
This will be a joint category across both the U&T Awards and CCS Awards.
Who should enter?
Teams performing a credit and debt management function within a creditor in the energy sector, who are working with consumer and/or commercial customers. This category is open to in-house teams within creditors only, however third-party partners may nominate on behalf of a creditor.
Entrants should show how a team of any size involved in credit and/ or collections within an energy creditor, has, during 2022/2023, improved performance, and contributed to the overall success of the business.
Who should enter?
Any creditor in the financial services sector or public sector, or any debt purchaser, DCA, BPO, law firm, credit reference agency, or any other service provider working for creditors in the public sector or financial services, where the service relates to collections.
Who should enter?
Trade bodies, academic institutions, debt advice providers, consultancies, accountancy and professional services firms, law firms, banks and other financial services firms, debt collection agencies, debt purchasers, BPOs & third party administrators, judicial services & enforcement providers.
Utility or telecoms providers, or firms providing training only to these sectors, cannot enter this category.
Who should enter?
Any creditor or lender in the financial services, utilities or telecoms space, or if applicable, the public sector, that has sold portfolios or a single portfolio of performing or non-performing debt, comprising of consumer and/or commercial debt, in 2024/2024.
Who should enter?
Any company, either creditor or otherwise, considering itself a part of the collections industry, which is active in the utilities or telecoms sectors.
Who should enter?
Credit or collections teams working with consumer and commercial customers for a creditor in the telecoms sector (including home internet, TV and multimedia entertainment, mobile and any other telecommunications/media activities). This category is open to in-house teams within creditors, however third party partners may nominate on their behalf.
Who should enter?
Any UK creditor or supplier, operating in either the utilities or telecoms sector, which has made a step change in its existing procedures, operations and/or technology within their collections/customer services function, with demonstrable benefits for their organisation.
Who should enter?
Teams performing a credit, debt management and/or collections function in the water sector, who are working with consumer and/or commercial customers. This category is open to in-house teams, however third-party partners may nominate a team within a water supplier.
Entrants should show how a team of any size involved in credit within a water supplier, has, during 2023/24, improved performance, and contributed to the overall success of the business.
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