FAQ

Credit Strategy will secure preferential rates with the Celtic Manor Resort and their nearby partner hotels. Watch this space for more information. 

Hotel options:

Celtic Manor Resort: main residential hotel 

Manor House: 5 min walk 

Coldra Court: 5 min drive 

Ty Newport: 5 min drive 

Ty Magor: 9 min drive 

Private Lodges: please email events@shardfinancialmedia.com for more information. 
 

Accommodation is based on a first come, first serve basis so ensure you book early to avoid disappointment! 

Once registration opens, delegates can register up to and throughout the show, we recommend securing your pass early to secure the best rate as prices increase the closer we get to the show.

Price increases happen automatically, and each price break is advertised on our website with a countdown, so you don’t miss out.

You’ll also be able to secure your Standard pass onsite at the registration and help desk. 

Yes, you can register passes without having to provide any details up until Midnight GMT Friday, 6 June 2025.

Once you have the details, you'll be able to update the registration along with any dietary requirements.

If you register yourself, please ensure you also assign the pass.

No, passes are non-transferable once printed but you are welcome to make changes before this.

It’s important to note our passes are valid for the full duration of the show, therefore we don’t offer day passes.

If you have a unique discount code this can be added at the basket stage in the promotional code box which will update the final price to pay. If you need any assistance please contact our Commercial Team.

All registered delegates will gain access once it launches approximately two weeks prior to the show. Its quick and easy and we recommend you logon early to start planning your Credit Week experience!

The App gives you access to live agenda and our speakers, as well as access to our 121 meeting platform.  

If your pass was purchased by a colleague, the pass will show in their account even if it’s registered under your name. Please rest assured that this doesn’t affect your access as long as your pass has been fully registered with your details and it can remain under the original booking contact’s account.

If you are unsure whether a pass has been already purchased or registered on your behalf, please contact the Events Team for further assistance. 

Our Events Team can help with this, please contact us with your request including the booking details and the original account holder’s details.

Don't fret. We've compiled a handy how to guide to assist you assigning your attendees.

You should have received an email from Credit Week Events with title "I need to check email title and confirm". You will need to click the link in the email to kickstart the process.

The How To Guide outlines each of the necessary steps to complete your registration for both you and your guests. You will also find all essential exhibitor logistical information on the virtual exhibitor manual. This includes delivery/collection notes, the floorplan, preferential rates, your H&S Form and more!

If you have any issues, questions, or queries, please do not hesitate to contact Events Team.

In order to access your sponsorship passes, and provide delegate details you'll need to login to Swoogo through your Swoogo Account.

If you cannot see the passes linked to the order under your account, it may be because you are not the booker. The booker is usually the primary logistics contact determined at the time of signing a sponsorship contract.  

We are unable to transfer the booking to another account, but we will be able to assist you with assigning your passes on your behalf.

If you have any issues, questions, or queries, please do not hesitate to contact our Commercial Team.  

The Credit Awards will be taking place at Credit Week on Wednesday 02 July at the Celtic Manor. Please visit Credit Awards for more information. 

Your Credit Week Pass does not give you access to the Credit Awards. If you wish to attend Credit Awards, please contact the Commercial Team. 

Yes. This is to tailor the event to your guest’s needs.

This includes accommodating, dietary/accessibility requirements, sharing personalised e-ticket emails and texting the table number to your guests ahead of the event. 

If I change my mind, could I purchase last minute tickets?

Yes, by registering with the team onsite here.

*Implications on dietary requirements and table plan however.

At Credit Week, want to ensure that we are catering to you as best as possible. Please ensure that you add in your dietary booking requirements at the time of your booking registration. You will see a designated field for this when registering your pass. If you did not book your own pass, please contact the Events Team with your dietary requirements, and we will add this in for you. 

You will not be able to bring food into the venue but not to worry, your pass includes complimentary food and drink throughout the day at the venue (this does not include Leadership Summer Dinner and Credit Awards). 

NOTE: Deadline for all dietary information is COB 02 June to ensure we can cater for any, and all severe dietary information. Anything received thereafter will be dealt with on a case-by-case basis, if possible, with the venue. 

Celtic Manor is committed to ensuring that our event is accessible to everyone.

There will be signage across the venue for accessible lifts, routes, and toilets.

All our content stages have live transcript.

We offer reserved seating at our main stages and line skip for anyone with reduced mobility.

If you’d like to bring someone to help you get around the show, please reach out to us for further information.