Mr James Jones

Head of Consumer Affairs

Experian

Address

United Kingdom

James Jones is Experian’s Head of Consumer Affairs and leads the company’s public education programme, guiding people on subjects such as credit reporting, credit scoring and identity fraud. James regularly appears on TV & radio and in print & online media, represents Experian on several cross-industry forums, and is a director of MALG, the Money Advice Liaison Group. Born in Nottingham, James began his career at Experian in the late 1980s while a student and then joined the company on a permanent basis in 1992 after graduating from university.

Recent Articles

Opinion: We need to help people take financial control

Opinion18 Mar 2022

James Jones, head of consumer affairs at Experian, on the importance of better understanding credit scores to improve financial wellbeing

Opinion: Helping people understand how credit works is essential for their financial health

Opinion21 Mar 2021

Results from the fifth annual Credit Awareness Week campaign survey show progress in the public’s understanding of their credit information. However, as Experian’s James Jones explains, the industry can still do more to help consumers take control of their finances

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