Intrum announces partnership with Sainsbury’s Bank

Under this agreement, the firm will assume responsibility for collections and recoveries on a white label basis for loan, credit card and store card products. The deal also means the supermarket ban will benefit from Intrum’s bespoke collections technology as well as its expertise in customer care. 

Commenting on the news, Intrum UK’s managing director Eddie Nott said: “We are delighted to be working with the Sainsbury’s and Argos brands to deliver a streamlined and progressive collections service. 

“Our people, systems and technology not only increase efficiency; they deliver the best collections experience for consumers. This means access to a wide range of digital tools as well as individually-tailored customer care at the end of the phone if they need it.” 

Anette Willumsen, Intrum’s managing director of CMS sales and service development, added: “I am very pleased to see this transformational partnership between Intrum UK and Sainsbury’s Bank. 

“This mandate is a true testament to Intrum’s strong track record of sustainable debt collection and ability to leverage added value to our clients’ customer journey; both in terms of bringing down outstanding credits and diligent and fair customer care.”