Intrum returns to DCA market in the UK

The company now offers a full UK debt collection service as well as white label early arrears, debt purchase, commercial and international collections. The move is designed to meet demand from creditors for a high-quality customer experience on a bespoke collections platform.

Intrum said the service means clients have another way to benefit from its continuous investment in technology and analytics as well as award-winning customer care. The businesses has won a string of awards for customer treatment, including repeated Investor in Customers Gold ratings and a net promoter score of +59.

UK managing director Eddie Nott said: “The launch of the UK DCA service means we can provide the full cycle of debt collection services to our clients, from white label early arrears to contingency collections and debt purchase. Clients can be sure their customers are in safe hands, with the market-leading customer care for which Intrum is renowned.”

As part of the expansion into the DCA market, Intrum has appointed Emma Hardy as business development manager.

Ian Davies, Intrum UK client and sales director, added: “We are delighted that Emma has joined the team as we expand our range of services. She will be working closely with our existing and prospective clients to enable them to access our collections platform.”

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