Lantern headline sponsors of 2023 C&V Summit

Bringing together top professionals in Collections and Customer Service, from Utilities, Telecoms and Financial Services, the summit will offer unparalleled insights into best practice, guidelines and technology across all sectors with the goal to bolster collections and vulnerable customer strategies. 

Group CEO of Lantern Denise Crossley expressed her delight at being the headline sponsor of the Summit along with Sonex Financial. She added, “Management of customers experiencing vulnerability remains the Lantern Group specialism, taking front and centre stage for all our customers, irrespective of why they found their way to us.” 

“The Summit is always a great opportunity, across varying sectors, to collaborate and share best practice to ensure a tailored customer service for those who need it."

Agenda highlights from the 2023 C&V Summit include discussions and updates from industry leaders including Russell Hamblin-Boone, Chief Executive Officer of CIVEA, Danielle Duke, Head of Credit Revenue Recovery at Utilita Energy Limited and James Calvert, Senior Manager of Financial Wellbeing & Customer Vulnerability at Tesco Bank, as well as a numerous networking sessions.

Premium members will have access to roundtable discussions, offering further insights into the customer resilience and the role of climate on collections.

Tickets to the C&V 2023 Summit can be booked directly here.