Stuart Sykes

Award winning, experienced FCA Approved Director and speaker, with cross border experience in Customer Service / Experience, Payments, Operations, Collections and Fraud, setting up and auditing these particular departments to ensure staffing and use of technology is optimised to the fullest. UK, EU and Asian (India) experience in Collections, Fraud and Processes ensuring that UK and EU financial institutions are optimising all their potential capabilities. US experience also gained advising Collections and Fraud shops on best and better practice; cost savings made throughout these engagements. Further experience advising a secured and unsecured collections shop in South Africa for a global brand.