Be part of the revolution: We've moved into Credit Week

Exciting News! Next year's Collections and Vulnerability event is evolving into Credit Week at Celtic Manor, Wales for 2024.

While we're expanding our focus to cover a broader range of topics, we want to reassure our loyal attendees that collections and vulnerability will be a vital part of Credit Week.

This transition marks an exciting evolution that allows us to deliver even more value to you and your team. It's the next step in our journey to address the ever-changing financial landscape. We look forward to seeing you there!

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The biggest annual gathering of collections and customer service professionals

The conference explores best practice in collections strategy, customer service, debt sale and life after Brexit. Understanding new systems and processes that are being adopted across the board, and how your industry colleagues are overcoming shared problems.

Last year more than 200 attended including heads of collections from lenders and a range of other sectors, chief executives of debt buyers and collection agencies, partners at debt recovery law firms.

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The biggest annual gathering of collections and customer service professionals

The conference explores best practice in collections strategy, customer service, debt sale and life after Brexit. Understanding new systems and processes that are being adopted across the board, and how your industry colleagues are overcoming shared problems.

Last year more than 200 attended including heads of collections from lenders and a range of other sectors, chief executives of debt buyers and collection agencies, partners at debt recovery law firms.

CDSP Conference

Tackling the major issues specific to water, energy and telecoms

The dedicated conference for the risk, credit, collections, customer services and recoveries functions within energy, water and telecoms. Exploring innovation, vulnerability, affordability and a future look at how U&T firms are structured.

Last year more than 150 attended from across the energy, water, public sector and telecoms community. The U&T Conference has brought together experts from the UK’s largest utilities and telecoms providers for nearly a decade.

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Tackling the major issues specific to water, energy and telecoms

The dedicated conference for the risk, credit, collections, customer services and recoveries functions within energy, water and telecoms. Exploring innovation, vulnerability, affordability and a future look at how U&T firms are structured.

Last year more than 150 attended from across the energy, water, public sector and telecoms community. The U&T Conference has brought together experts from the UK’s largest utilities and telecoms providers for nearly a decade.

U&T Conference

Audience

19%

Debt purchasing

17%

CRA/ Data & analytics

16%

Utilities & telecoms

15%

Banks & Financial services

11%

Technology

10%

Alternative lending

4%

Legal services

4%

Charity

2%

Debt advice

2%

Government, regulation

and trade association

Why attend

As vulnerability becomes the norm for millions of customers, the Summit will explore digital transformation, debt collections strategies, collaboration with the debt advice sector, regulators and government along with forbearance.

With dedicated networking breaks and areas, as well as the possibility to schedule meetings in advance, the Summit will enable you to forge those vital professional connections.

Delegates will learn:

Ways to support the increasing volume of customers now vulnerable.

From the collaboration between financial services, utilities, telecoms, regulators, government and the advice sector.

How to implement a human touch and personalisation in an increasingly digital world.

How to implement a human touch and personalisation in an increasingly digital world.

Best practice in debt sale and purchase during the cost of living crisis.

Best practice in debt sale and purchase during the cost of living crisis.

Why sponsor

Establish your presence in the market, or consolidate your position as a leading provider.

Capture the attention of influential buyers and build new prospects.

Establish your presence in the market, or consolidate your position as a leading provider.

Capture the attention of influential buyers and build new prospects.

Gain high impact market exposure by being part of the extensive multi-platform marketing campaign.

60 Seconds Interview